FAQ

Digital art, once called computer art or new media art, refers to art made using software, computers, or other electronic devices. Anything produced or made on digital media, such as animations, photographs, illustrations, videos, digital paintings, and such can be classified as digital art.

NO - Frames are never included in any of our products.

For Framing - we advice you to contact your local Art Dealer or any local Framing Store.

Art Signed in Person by Tine Hartz - Please allow 10 days for Shipping.

Link to your shipping policy.

We offer Free Global Shipping with our preferred partner UPS.

Link to your delivery policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Link to your returns policy.

Qualities no one surpasses that make Hahnemühle the first choice by artists and photographers worldwide.

The paper is made of 100% cotton.

The surface is white, matte, with added flatness.

Storage-resistant for some 800-900 years without it dissolving and releasing fiber.

Printed durability of 80-100 years mounted on the wall.

This ensures that your artwork or photo lasts for generations.

The Hahnemühle factory opened in 1584, still located at the same location.

Qualities no one surpasses that make Hahnemühle the first choice by artists and photographers worldwide.

NO - We do not collect any VAT or Sales Tax, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be.

If any such additional charges occur, they must be rendered in order for your package to clear customs.

Please contact your local customs office for more information.

We do apologize – Notify us on Customer Service right away and please provide your order number.  

We provide you with a variety of payment options to make your shopping experience as pleasant as possible. All major credit or debit cards are accepted as well as various other local debit cards and invoicing options.

All available payment options for each country are displayed at the checkout, once you have entered the country of delivery.

Tine Hartz does not store any credit or debit card numbers.

Your transaction and payment details are handled by Stripe or Paypal, our payment services providers, with secure encryption, and under strict banking standards.

All orders are shipped from our warehouse in Norway, Europe.